Based on Customer Services Via Telephone
 
If you have called our customer service recently, we hope that your enquiries have been answered efficiently and have met your expectations.

In our on-going effort to improve our level of customer service, we will appreciate if you could spare some time to share with us your experience. Please complete the Satisfaction Survey Form below.

We thank you for your time and your continuous support of Diners Club.
  Please state the Date & Time of the call:
 
Date:
Time:
1a. The purpose of the call is for:
 
Enquiries on Card Services
Enquiries on Cardmember Benefits & Privileges
Enquiries on Statement of Account
Others, please specify
1b. Was the call made by you personally?
 
Yes No
  If No, please state the caller's relationship to you (e.g. spouse, secretary, etc)
 
1c. How long did you/the caller waited before your call was answered by our Customer Service Officer?
 
Within 5 rings
More than 5 but within 10 rings
More than 10 rings
1d. Did our Customer Service Officer identify himself/herself?
 
Yes No
  If Yes, Please give us his/her name:
 
1e. During the call, were you/the caller transferred to other Customer Service Officer(s)?
 
Yes No
  If Yes, how many time(s) were you/the caller transferred before your enquiry was answered?
 
1 2 3 4 5 >5
 
Customer Service Officer Professionalism
 
2a. Was the Customer Service Officer courteous in handling the call?
 
Low 1 2 3 4 5 High
2b. Was the Customer Service Officer helpful in handling the call?
 
Low 1 2 3 4 5 High
2c. Was the Customer Service Officer knowledgeable in handling the call?
 
Low 1 2 3 4 5 High
Overall Impression of our Customer Service
3a. How many calls did you/the caller make to have your enquiry handled to your satisfaction?
 
1 2 3 4 5 >5
3b. How do you/the caller grade the overall outcome of the call?
 
Low 1 2 3 4 5 High
3c. Would you call again if you have other enquiries?
 
Yes No
3d. Have you called the customer service department of other Credit Card company recently?
 
Yes No
  If Yes, please grade your overall satisfaction level of their customer service:
 
AMEX
Low 1 2 3 4 5 High
Citibank 
Low 1 2 3 4 5 High
Maybank
Low 1 2 3 4 5 High
SCB
Low 1 2 3 4 5 High

Others, Please specify,
Low 1 2 3 4 5 High
4. Please grade your overall satisfaction level of card acceptance in Malaysia for the following:
 
AMEX
Low 1 2 3 4 5 High
Diners Club
Low 1 2 3 4 5 High
VISA / Master Card
Low 1 2 3 4 5 High
5. Please recommend any merchant(s) that does not accept your Diners Club Card for payment:
 
6. Any Comments / feedback?
 

Your Particulars
Embossed Name on Card:
Contact Number:
Email Address:
Date:
     
Card Terms & Conditions
  
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